Emergency settings

Settings → Emergency contacts: opening hours per weekday (up to 3 periods a day; overnight with 24:00), an emergency line, an after-hours partner clinic (name and phone), "We provide 24/7 emergency care", and your location (look up the address, drag the pin). A preview shows what the urgent button shows right now.

Owners see a red "Urgent: need a vet" button on the card page. In opening hours it calls your clinic; after hours your emergency line, else the partner, else your clinic phone marked "closed now"; 24/7 clinics are always callable. The back of the Wallet card shows your hours and the after-hours number. TailPlan only shows which number to call: no triage and no medical advice.

Owners see a list of 24/7 clinics that use TailPlan, sorted by distance on their own phone. Their location never leaves the phone.

When an owner writes while you are closed and you have an emergency line, partner or 24/7 care, they get one sentence: "If this is urgent, call <number> now." (in their language), at most once per owner every 12 hours, whatever they wrote. On WhatsApp/SMS this is a paid message under the paid-message rules; on Telegram it is free.