Inbox and booking requests

Inbox shows owners' replies on WhatsApp, SMS and Telegram for your clinic (decrypted for your clinic only): owner name and phone, pets, channel, and a STOP badge. "Reply on WhatsApp" opens your own WhatsApp with a greeting; "Call" dials. Mark messages handled. Account owners get an hourly e-mail digest with a count and a link, never message content.

Owners can request a booking for an item on their card page. Booking requests (owner and reception) lists them with the treating vet when set. "Mark as booked" or "Couldn't reach" (which turns the item's remaining reminders back on). While a request is open, that item's reminders pause.

TailPlan uses one WhatsApp/SMS sender for all clinics. A reply goes to the clinic whose message the owner answered (the latest message on that channel in 30 days).