QR sign-ups and card links

Owners who sign up with your desk QR wait under QR sign-ups & card links. Until you accept them they get no reminders and their pets are not in the vet queue. Accept makes them a client. Merge joins a sign-up to an existing client (pets with the same name and species, or the same microchip, become one pet with one card).

An owner whose pet has a TailPlan card can ask your clinic to be added to it ("Add a clinic" on their card). You must answer every request: Accept: same pet as … (badges show a microchip, phone or name + species match against your own records), Accept as a new patient (a client, patient and draft plan are created from what the owner typed), or Not our patient / wrong clinic with a reason the owner sees. Nothing is accepted automatically.

Please answer within 2 working days. Working days follow your opening hours (without hours: Monday to Friday until 18:00) and skip the national public holidays of your country (Cyprus or Greece, including Orthodox Easter days). After 1 working day the clinic's account owners get a reminder in the cabinet and by e-mail; after 2 the owner's card says "The clinic has been reminded" and TailPlan is alerted; after 5 TailPlan follows up by hand.

The same page lists card notices: home gained or lost, request cancelled, clinic removed or added, a deceased report from another clinic. They never name the other clinic. "Mark all as read" clears the badge.