The support chat

The support chat answers questions about using TailPlan, only from this help center, with links to the articles it used. If the help center has nothing on your question it says so and offers "Talk to a human". It gives no medical or clinical advice (a veterinarian decides) and no legal advice beyond what these articles say.

Your question is sent to Anthropic's AI model together with the matching help-center sections. Before that, phone numbers, e-mail addresses, 15-digit microchip numbers, IBAN and card numbers and links are replaced with placeholders. It has no access to your clinic's data. Please don't paste client details. TailPlan keeps only the redacted questions, to improve the help center.

"Talk to a human" sends the redacted conversation to the TailPlan team. We reply by e-mail within one working day, to your clinic account owner's e-mail address. You can also write to info@tailplan.vet.

Questions are limited in length and number per person and per clinic per hour. If the chat is switched off, the help center and "Talk to a human" still work.